Where do you ship?

Currently i ship only within New Zealand. I will be looking into shipping to Australia and experimenting with safety and durability of plaster while travelling. Hopfully all going well - this will happen early 2023.

All orders are tracked.

How much will shipping cost?

Shipping costs range from $5.98 - $24 NZD nationwide for urban and rural addresses, using tracked courier. P.O. Box addresses are not accepted. 

Do you offer a pickup service? 

Please email before ordering if you wish to discuss and organise pickup

Refunds

Refunds will not be given for 'change of mind' - My pieces are made to order and/or custom made so therefore cannot be resold. However, I want you to be happy with the piece you have purchased, so please contact me at art@annapaulcreative.com if you have any issues with your order -  i am happy to chat! 

I aim to ensure your art pieces are safely packaged and arrive in perfect condition and although tried and tested with no problems so far, i cannot guarantee the safety of a piece once i hand over the parcel for shipping.

Faulty or damaged goods

I do not offer a return service, but should your order arrive damaged, please contact me within five days of receiving your item via email at art@annapaulcreative.co.nz and include a photo of the damage/fault. Please keep all packaging for claiming purposes.

Wrong Information

It is purchasers responsibility to ensure all information given - including Whānau piece info is correct - mistakes will not be given refunds.

Shipping addresses entered wrong at check out will not be replaced once these items are shipped.

Please check and DOUBLE check all info given