Where do you ship?

Currently i ship only within New Zealand. I will be looking into shipping to Australia and experimenting with safety and durability of plaster while travelling soon. 

All orders are tracked.

How much will shipping cost?

Shipping costs range from $5.98 - $24 NZD nationwide for urban and rural addresses, using tracked courier. P.O. Box addresses are not accepted. 

Do you offer a pickup service?

Please email before ordering if you wish to discuss and organise a pickup.

Refunds

Refunds will not be given for 'change of mind' - My pieces are made to order and/or custom made so therefore cannot be resold. However, I want you to be happy with the piece you have purchased, so please contact me at art@annapaulcreative.com if you have any issues with your order -  i am happy to chat! 

I aim to ensure your art pieces are safely packaged and arrive in perfect condition and although tried and tested with no problems so far, i cannot guarantee the safety of a piece once i hand over the parcel for shipping.

Faulty or damaged goods

I do not offer a return service, but should your order arrive damaged, please contact me within five days of receiving your item via e-mail at art@annapaulcreative.co.nz and include a photo of the damage/fault. Please keep all packaging for claiming purposes.

Wrong Information

It is purchasers responsibility to ensure all information given - including Whānau piece info is correct - mistakes will not be given refunds.

Shipping addresses entered wrong at check out will not be replaced once these items are shipped.

Please check and DOUBLE check all info given.

I like to make your Koru Whānau piece without any planning and believe many pieces lay themselves, without much thought from myself. Depending on numbers of koru, there are only so many ways in which these can be laid out, especially when taking into consideration Whānau connections and children needing to be placed by adults. HOWEVER, if you would like some input into how your piece will turn out - i am happy for you to email me with pictures of previous pieces i have completed to show the style in which the koru are laid and we can discuss from there.

**Please make sure**

Please give as much information on the Whānau numbers and connections as possible and then DOUBLE CHECK the correct information has been given. Remember - i do not know you and cannot assume or guess. Refunds will not be given for incorrect information supplied.